Privacy Policy

This Privacy Policy explains how Hydro Plumbing ("we," "us," or "our") collects, uses, and safeguards information obtained from visitors to hydroplumbing.org and customers who contact us for plumbing services. By using our website or services, you agree to the terms described below.

1. Information We Collect

We may collect the following types of information:

• Contact information — your name, phone number, email address, and service address when you submit a quote request or contact form.
• Service details — descriptions of the plumbing issue or project you provide so we can give you an accurate estimate.
• Usage data — pages visited, time on site, referring URL, browser type, and device type, collected automatically via analytics tools.
• Communications — records of emails, texts, or calls you initiate with us for service scheduling or follow-up.

We do not collect payment card numbers or financial account information through this website.

2. How We Use Your Information

We use the information we collect to:

• Respond to service inquiries and schedule plumbing appointments.
• Provide free estimates and follow up on completed work.
• Send appointment reminders or service confirmations (with your consent).
• Improve the functionality, content, and user experience of our website.
• Analyze site traffic and marketing effectiveness using aggregated, anonymized data.
• Comply with applicable Oregon laws and regulations.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors use our site. The types of cookies we use include:

• Strictly necessary cookies — required for the website to function correctly. These cannot be disabled.
• Analytics cookies — help us count visits and understand traffic sources so we can improve our site (e.g., Google Analytics).
• Preference cookies — remember choices you make (such as your preferred service area) to personalize your experience.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the site.

4. Third-Party Services

We work with select third-party services to operate our business and website:

• Google Analytics — tracks aggregate website usage. Data is anonymized. See Google's Privacy Policy.
• Google Maps — used to display our service area. Subject to Google's terms of service.
• Email service providers — used to deliver responses to your form submissions. Your email is not shared for third-party marketing.
• Hosting providers — our website is hosted on secure servers. We require hosting partners to maintain industry-standard security practices.

These providers are bound by their own privacy policies and applicable data protection regulations. We do not grant them permission to use your data for purposes beyond those necessary to provide services to us.

5. Data Security

We take reasonable technical and organizational steps to protect your personal information against unauthorized access, loss, or misuse. These measures include:

• SSL/TLS encryption on all pages of this website (HTTPS).
• Restricted access to customer information — only staff who need it to perform their duties can access it.
• Regular review of our data collection and storage practices.

While we implement these safeguards, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to protecting your data.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — ask us to correct inaccurate or incomplete information.
• Deletion — request that we delete your personal information, subject to legal retention requirements.
• Opt-out — unsubscribe from any marketing communications at any time by replying "STOP" to texts or using the unsubscribe link in emails.
• Non-discrimination — we will not discriminate against you for exercising your privacy rights.

Oregon residents may have additional rights under the Oregon Consumer Privacy Act (OCPA). To exercise any of these rights, contact us using the information below.

7. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your rights, please contact us:

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.